Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patricia Tiller

Patricia Tiller

February 25, 2026

5  out of  5
rating by Patricia Tiller
"I had a great experience working with Jenny E. Schmitz at State Farm. She made getting liability insurance simple and stress-free. She was responsive, patient, and took the time to explain my coverage options clearly so I understood exactly what I was getting. I truly appreciate her professionalism and efficiency. Highly recommend reaching out to her if you need insurance assistance."
Profile photo of Tom Tonic

Tom Tonic

January 29, 2026

5  out of  5
rating by Tom Tonic
"David, Michael and team are great."
We responded:
"Thank you, Tom! I'm happy to hear that you think so highly of our team. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Annie D

Annie D

January 14, 2026

1  out of  5
rating by Annie D
"Terrible communication every time I reached out to them. They also neglected to update my address on my policies as I requested. I switched to another agent and am hoping for a better experience. *This response is more evidence of their incompetence. My policies (auto, renters, and personal articles) were with them since early 2024 thru a few weeks ago when I called Statefarm to request a new agent."
We responded:
"Annie, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
Profile photo of Carol Hodges

Carol Hodges

January 13, 2026

5  out of  5
rating by Carol Hodges
"As a new North Carolina resident, I was very fortunate that Freda Sobon was the State Farm agent willing to take me on as a customer. Not only did she help me with my insurance needs, but Freda was great about answering my many related questions, such as paperwork that's required for a new driver's license or documents needed for auto registration."
We responded:
"Thank you, Carol, for sharing your experience! I'm glad Freda was able to assist you with your insurance needs and provide helpful information for your transition to North Carolina. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Tabatha Johnson

Tabatha Johnson

January 8, 2026

5  out of  5
rating by Tabatha Johnson
"He was very helpful and explained answers to all my questions in great detail!"
We responded:
"Thank you, Tabatha! I'm happy to hear that you found the explanations detailed and helpful. Our office is committed to providing clear and thorough assistance. If you have any more questions or need further help, feel free to reach out anytime!"
Profile photo of kesha McIver

kesha McIver

January 8, 2026

5  out of  5
rating by kesha McIver
"Outstanding service from start to finish! My insurance agent, Tyrus Bastos is professional, patient, and truly took the time to make sure I understand all of my options. I never feel rushed or pressured—only supported. It’s rare to find someone who genuinely cares and follows through the way they did. Highly recommend him to anyone looking for trustworthy and reliable insurance help!” — Kesha McIver"
Profile photo of Allison Embry

Allison Embry

December 29, 2025

5  out of  5
rating by Allison Embry
"Angel stepped in after a negative experience and provided clarity, care, and confidence during my first homeowners policy process. I couldn’t have asked for better support!"
We responded:
"Allison, thank you for sharing your experience! I'm delighted to hear that Angel was able to turn things around and provide the clarity and support you needed with your policy. Our team is dedicated to ensuring a positive experience for all our customers. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of Chinnakannu Nivedita

Chinnakannu Nivedita

December 26, 2025

5  out of  5
rating by Chinnakannu Nivedita
"I had a great experience working with Tyrus. He was very helpful and took the time to clearly explain all the details, making sure I understood my options. He was patient, professional, and easy to work with. I really appreciate the support and would definitely recommend him to anyone."
We responded:
"Thank you, Chinnakannu Nivedita, for sharing your experience! I'm happy to hear that Tyrus was able to provide you with such helpful and clear guidance. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
Profile photo of Dave

Dave

December 23, 2025

5  out of  5
rating by Dave
"Tyrus was great! Super helpful"
We responded:
"Thanks, Dave! I'm happy to hear that Tyrus was super helpful. Our team is dedicated to providing great service. If you need anything else, feel free to reach out!"
Profile photo of Precious B

Precious B

December 23, 2025

5  out of  5
rating by Precious B
"Tyrus a great agent and understands your request!! Ask for him when you call State Farm."
We responded:
"Thank you, Precious! I'm happy to hear that Tyrus provided you with such excellent service and understood your needs. We appreciate your recommendation and look forward to assisting you again. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Stephen Fahey

Stephen Fahey

December 11, 2025

5  out of  5
rating by Stephen Fahey
"Great Service for both my Renters and Auto Policies. Tyrus was excellent to work with. A real professional!"
We responded:
"Hey Stephen! Thank you so much for taking the time to share this. I’m glad to hear things went well with both your renter’s and auto policies, and Tyrus will appreciate your note about working with him. We’re grateful you chose us and that you shared your experience!"
Profile photo of Randy Watson

Randy Watson

December 11, 2025

5  out of  5
rating by Randy Watson
"Very good customer service. Very professional. Good insurance price. Very helpful and friendly."
We responded:
"Thank you, Randy! I'm happy to know you found our customer service professional and helpful. It's great to hear that our team could assist you with your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Laura Beauchamp

Laura Beauchamp

December 9, 2025

5  out of  5
rating by Laura Beauchamp
"Tyrus was very helpful with all my questions and got me quotes for the plans I needed quickly. He made the process very simple and easy!"
We responded:
"Laura, thank you for your wonderful feedback! I'm happy to hear that Tyrus was able to assist you effectively and make the process smooth. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Greg Coley

Greg Coley

December 7, 2025

5  out of  5
rating by Greg Coley
"Tyrus was very helpful and patient as my situation is far from normal. I am waiting now for final underwriting decision."
We responded:
"Thank you, Greg! I'm happy to hear that Tyrus was able to assist you with patience and understanding. We appreciate your trust in us and are here to support you as you await the final underwriting decision. Let us know if there's anything else we can do for you!"
Profile photo of Angel Morris

Angel Morris

December 5, 2025

5  out of  5
rating by Angel Morris
"Very good"
We responded:
"Hey, Angel! Thanks so much for letting us know that you had a very good experience. We appreciate you taking the time to share your thoughts and look forward to helping with any of your auto insurance needs in the future."
Profile photo of Victoria

Victoria

December 4, 2025

5  out of  5
rating by Victoria
"Tyrus was great he handle my renters insurance hassle free! Thank you!"
We responded:
"Thank you, Victoria! I'm glad to hear that Tyrus made your renters insurance process smooth and easy. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Jades Sekayi

Jades Sekayi

December 4, 2025

5  out of  5
rating by Jades Sekayi
"Tyrus was amazing with aiding me set up my Renters insurance. I have horrible phone anxiety but he reassured me on every step. Very happy working with this company. Also thoroughly enjoyed not being made to feel dumb for asking questions!"
We responded:
"Thank you for your review, Jades! I'm glad to hear that Tyrus was able to assist you with setting up your insurance and make the process comfortable for you. It's important to us that you feel supported and informed every step of the way. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Karin Brown

Karin Brown

December 2, 2025

5  out of  5
rating by Karin Brown
"Tyrus gave me great professional and knowledgeable service! Keep up the great work!"
We responded:
"Thank you, Karin! I'm happy to hear that Tyrus provided you with such professional and knowledgeable service. We appreciate your support and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
Profile photo of Thaddaeus Baytops

Thaddaeus Baytops

November 25, 2025

5  out of  5
rating by Thaddaeus Baytops
"My man Tyrus Thank you for assisting me on my health insurance brilliant advice."
We responded:
"Thank you, Thaddaeus! I'm glad to hear that Tyrus was able to provide you with valuable advice on your insurance. We appreciate your feedback and are always here to help with any other questions you might have. Thanks for choosing us!"
Profile photo of Kenneth Crowder

Kenneth Crowder

November 21, 2025

5  out of  5
rating by Kenneth Crowder
"I recently had the pleasure of working with Tyrus at State Farm, and I couldn't be more satisfied with the service he provided. Tyrus demonstrated exceptional knowledge of insurance products and took the time to tailor a policy that met my specific needs. His communication skills were outstanding; he made complex concepts easy to understand and was always available to answer my questions. Tyrus also showed genuine care for his clients, ensuring I felt supported throughout the entire process. I highly recommend Tyrus to anyone looking for a reliable and professional insurance agent!"
We responded:
"Thank you, Kenneth, for sharing your experience! I'm delighted to hear that Tyrus provided you with such knowledgeable and personalized service. It's wonderful to know he made the process easy and supported you every step of the way. We appreciate your recommendation and are here if you need anything else!"
Profile photo of TNO FaceEntShow

TNO FaceEntShow

November 21, 2025

5  out of  5
rating by TNO FaceEntShow
"thanks Tyrus for helping with my insurance"
We responded:
"Thank you! I'm happy to hear that Tyrus was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
Profile photo of Leanora Cousins

Leanora Cousins

November 10, 2025

5  out of  5
rating by Leanora Cousins
"I am so happy I chose State Farm Insurance when I moved to North Carolina from New Jersey. I am extremely pleased with the outstanding, professional service provided by Tyrus Baytops, as well as the great rates."
We responded:
"Leanora, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Monique Norris

Monique Norris

October 14, 2025

5  out of  5
rating by Monique Norris
"This office has some wonderful associates here, Freda was professional and took the initiative to offer me assistance with my car insurance (even though I only called to pay my renters insurance), and she emailed over all the details I needed to make a swift change. I greatly enjoyed how friendly and accommodating she was and I'm so pleased to be doing business here. If you need great insurance rates, give these folks a call!"
We responded:
"Thank you, Monique, for sharing your positive experience! I'm happy to know that Freda was able to assist you so effectively with your insurance needs. Her professionalism and initiative truly reflect our commitment to providing excellent service. We're grateful for your recommendation and look forward to continuing to serve you. If you ever have more questions or need further assistance, don't hesitate to reach out! UPDATE: We apologize for any miscommunication and appreciate you calling our office a few days ago to discuss. Freda and the rest of our team are here to help if you need anything else or have any additional questions."
Profile photo of Yash Patel

Yash Patel

September 29, 2025

5  out of  5
rating by Yash Patel
"I worked with Jenny and the was super helpful! She walked me through all of my questions and was super polite and a pleasure to work with."
We responded:
"Thank you, Yash! I'm happy to hear that Jenny was able to assist you so effectively and make your experience enjoyable. Our team is dedicated to providing excellent service, and it's great to know Jenny delivered just that. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Easther Marcus

Easther Marcus

September 27, 2025

5  out of  5
rating by Easther Marcus
"I have been with this State Farm office for years. The staff is friendly and usually always willing to assist with my insurance needs. My vehicle broke down ,and due to a change in coverage, my towing was not immediately covered. Lola took the time to call around to assist me in finding affordable towing. She went above and beyond to make sure that my family and I were safe and not stranded on the side of the road. That was the best customer service that I ever received and I want to commend Lola for her compassion, her willingness and her empathy!!! Well done my State Farm team."
We responded:
"Thank you, Easther, for sharing your experience with us! I'm delighted to hear that Lola was able to assist you and your family during a challenging time. Her dedication to providing exceptional service is truly appreciated. We're grateful for your continued trust in our office. If there's anything else we can do for you, just let us know!"