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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Devyn Lowe

Devyn Lowe

January 21, 2026

5  out of  5
rating by Devyn Lowe
"Working with Jenny was hands-down the best insurance experience I’ve ever had. She is friendly, responsive, and extremely knowledgeable. She made what can be a confusing and stressful process feel easy and even enjoyable. Jenny truly went the extra mile to make sure everything was perfect, and I felt completely taken care of the entire time. If you’re looking for an insurance agent you can trust, Jenny is the one!"
We responded:
"Thank you, Devyn! I'm delighted to hear about your positive experience with Jenny. Her dedication and expertise are truly valued in our office. We’re always here to ensure your insurance needs are met with care and professionalism. Let us know if there's anything else we can assist you with!"
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Annie D

January 14, 2026

1  out of  5
rating by Annie D
"Terrible communication every time I reached out to them. They also neglected to update my address on my policies as I requested. I switched to another agent and am hoping for a better experience. *This response is more evidence of their incompetence. My policies (auto, renters, and personal articles) were with them since early 2024 thru a few weeks ago when I called Statefarm to request a new agent."
We responded:
"Annie, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
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Carol Hodges

January 13, 2026

5  out of  5
rating by Carol Hodges
"As a new North Carolina resident, I was very fortunate that Freda Sobon was the State Farm agent willing to take me on as a customer. Not only did she help me with my insurance needs, but Freda was great about answering my many related questions, such as paperwork that's required for a new driver's license or documents needed for auto registration."
We responded:
"Thank you, Carol, for sharing your experience! I'm glad Freda was able to assist you with your insurance needs and provide helpful information for your transition to North Carolina. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Tabatha Johnson

January 8, 2026

5  out of  5
rating by Tabatha Johnson
"He was very helpful and explained answers to all my questions in great detail!"
We responded:
"Thank you, Tabatha! I'm happy to hear that you found the explanations detailed and helpful. Our office is committed to providing clear and thorough assistance. If you have any more questions or need further help, feel free to reach out anytime!"
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kesha McIver

January 8, 2026

5  out of  5
rating by kesha McIver
"Outstanding service from start to finish! My insurance agent, Tyrus Bastos is professional, patient, and truly took the time to make sure I understand all of my options. I never feel rushed or pressured—only supported. It’s rare to find someone who genuinely cares and follows through the way they did. Highly recommend him to anyone looking for trustworthy and reliable insurance help!” — Kesha McIver"
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Allison Embry

December 29, 2025

5  out of  5
rating by Allison Embry
"Angel stepped in after a negative experience and provided clarity, care, and confidence during my first homeowners policy process. I couldn’t have asked for better support!"
We responded:
"Allison, thank you for sharing your experience! I'm delighted to hear that Angel was able to turn things around and provide the clarity and support you needed with your policy. Our team is dedicated to ensuring a positive experience for all our customers. If you have any more questions or need assistance in the future, feel free to reach out!"
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Chinnakannu Nivedita

December 26, 2025

5  out of  5
rating by Chinnakannu Nivedita
"I had a great experience working with Tyrus. He was very helpful and took the time to clearly explain all the details, making sure I understood my options. He was patient, professional, and easy to work with. I really appreciate the support and would definitely recommend him to anyone."
We responded:
"Thank you, Chinnakannu Nivedita, for sharing your experience! I'm happy to hear that Tyrus was able to provide you with such helpful and clear guidance. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out!"
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Dave

December 23, 2025

5  out of  5
rating by Dave
"Tyrus was great! Super helpful"
We responded:
"Thanks, Dave! I'm happy to hear that Tyrus was super helpful. Our team is dedicated to providing great service. If you need anything else, feel free to reach out!"
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Precious B

December 23, 2025

5  out of  5
rating by Precious B
"Tyrus a great agent and understands your request!! Ask for him when you call State Farm."
We responded:
"Thank you, Precious! I'm happy to hear that Tyrus provided you with such excellent service and understood your needs. We appreciate your recommendation and look forward to assisting you again. If you have any questions or need further assistance, feel free to reach out!"
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Kacey Riel

December 23, 2025

5  out of  5
rating by Kacey Riel
"Really helpful and informative!"
We responded:
"Thank you, Kacey! I'm happy you found our service helpful and informative. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
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Gerardo Garibaldo

December 19, 2025

5  out of  5
rating by Gerardo Garibaldo
"Excellent service. Merry Christmas and happy new year."
We responded:
"Gerardo, thank you for your kind words! I'm happy to know you received excellent service. Wishing you a Merry Christmas and a Happy New Year as well! If you need anything else, feel free to reach out."
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Stephen Fahey

December 11, 2025

5  out of  5
rating by Stephen Fahey
"Great Service for both my Renters and Auto Policies. Tyrus was excellent to work with. A real professional!"
We responded:
"Hey Stephen! Thank you so much for taking the time to share this. I’m glad to hear things went well with both your renter’s and auto policies, and Tyrus will appreciate your note about working with him. We’re grateful you chose us and that you shared your experience!"
Profile photo of Randy Watson

Randy Watson

December 11, 2025

5  out of  5
rating by Randy Watson
"Very good customer service. Very professional. Good insurance price. Very helpful and friendly."
We responded:
"Thank you, Randy! I'm happy to know you found our customer service professional and helpful. It's great to hear that our team could assist you with your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
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Laura Beauchamp

December 9, 2025

5  out of  5
rating by Laura Beauchamp
"Tyrus was very helpful with all my questions and got me quotes for the plans I needed quickly. He made the process very simple and easy!"
We responded:
"Laura, thank you for your wonderful feedback! I'm happy to hear that Tyrus was able to assist you effectively and make the process smooth. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Greg Coley

December 7, 2025

5  out of  5
rating by Greg Coley
"Tyrus was very helpful and patient as my situation is far from normal. I am waiting now for final underwriting decision."
We responded:
"Thank you, Greg! I'm happy to hear that Tyrus was able to assist you with patience and understanding. We appreciate your trust in us and are here to support you as you await the final underwriting decision. Let us know if there's anything else we can do for you!"
Profile photo of Victoria Odugba

Victoria Odugba

December 4, 2025

5  out of  5
rating by Victoria Odugba
"Tyrus was great he handle my renters insurance hassle free! Thank you!"
We responded:
"Thank you, Victoria! I'm glad to hear that Tyrus made your renters insurance process smooth and easy. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Catherine Peterson

Catherine Peterson

December 4, 2025

5  out of  5
rating by Catherine Peterson
"I can’t recommend Tyrus at State Farm enough! He made everything incredibly easy from start to finish. Tyrus was super communicative, thorough, and just genuinely great to work with. He broke everything down in a way that made sense, answered every question quickly, and made the whole process completely stress-free. If you’re looking for an agent who actually cares and makes things simple, he's your guy!"
We responded:
"Hey Catherine! Thanks for sharing how easy everything felt while working with Tyrus on your homeowners and car coverage. It’s great to hear his clear communication and breakdowns helped things make sense and kept the process simple from start to finish. We appreciate you taking the time to share your experience with us!"
Profile photo of Jades Sekayi

Jades Sekayi

December 4, 2025

5  out of  5
rating by Jades Sekayi
"Tyrus was amazing with aiding me set up my Renters insurance. I have horrible phone anxiety but he reassured me on every step. Very happy working with this company. Also thoroughly enjoyed not being made to feel dumb for asking questions!"
We responded:
"Thank you for your review, Jades! I'm glad to hear that Tyrus was able to assist you with setting up your insurance and make the process comfortable for you. It's important to us that you feel supported and informed every step of the way. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Karin Brown

Karin Brown

December 2, 2025

5  out of  5
rating by Karin Brown
"Tyrus gave me great professional and knowledgeable service! Keep up the great work!"
We responded:
"Thank you, Karin! I'm happy to hear that Tyrus provided you with such professional and knowledgeable service. We appreciate your support and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
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Jacob Lutz

November 26, 2025

5  out of  5
rating by Jacob Lutz
"Jenny was very personable and took care of all my concerns. She was great at communicating and following up. Great customer service!"
We responded:
"Thank you, Jacob! I'm happy to hear that Jenny provided you with excellent service and addressed all your concerns. Our team is dedicated to ensuring clear communication and attentive follow-up. Let us know if there's anything else we can assist you with!"
Profile photo of Thaddaeus Baytops

Thaddaeus Baytops

November 25, 2025

5  out of  5
rating by Thaddaeus Baytops
"My man Tyrus Thank you for assisting me on my health insurance brilliant advice."
We responded:
"Thank you, Thaddaeus! I'm glad to hear that Tyrus was able to provide you with valuable advice on your insurance. We appreciate your feedback and are always here to help with any other questions you might have. Thanks for choosing us!"
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terry arthur

November 25, 2025

5  out of  5
rating by terry arthur
"Very polite gentleman, and both of these agents were very helpful."
We responded:
"Hey, Terry! Thanks for letting us know your visit went well. It’s great to hear that you were treated politely and that both team members gave you the support you needed."
Profile photo of Milton Jackson

Milton Jackson

November 24, 2025

5  out of  5
rating by Milton Jackson
"Tyrus was excellent to work with. He made the entire process easy to understand and answered all my questions. Thanks for the great service!"
We responded:
"Milton, thank you for your wonderful feedback! I'm glad to hear that Tyrus was able to make the process clear and address all your questions. We appreciate your confidence in our service. If there's anything else you need, feel free to reach out!"
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Kenneth Crowder

November 21, 2025

5  out of  5
rating by Kenneth Crowder
"I recently had the pleasure of working with Tyrus at State Farm, and I couldn't be more satisfied with the service he provided. Tyrus demonstrated exceptional knowledge of insurance products and took the time to tailor a policy that met my specific needs. His communication skills were outstanding; he made complex concepts easy to understand and was always available to answer my questions. Tyrus also showed genuine care for his clients, ensuring I felt supported throughout the entire process. I highly recommend Tyrus to anyone looking for a reliable and professional insurance agent!"
We responded:
"Thank you, Kenneth, for sharing your experience! I'm delighted to hear that Tyrus provided you with such knowledgeable and personalized service. It's wonderful to know he made the process easy and supported you every step of the way. We appreciate your recommendation and are here if you need anything else!"
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Mslgb1

November 21, 2025

5  out of  5
rating by Mslgb1
"Couldn’t have asked for a better customer service experience! If you are looking to secure insurance, definitely contact Tyrus Baytops. He is A number one!"
We responded:
"Thank you! I'm delighted to hear about your positive experience with our team, especially with Tyrus. We strive to provide top-notch service, and it's wonderful to know we met your expectations. If you need any further assistance, feel free to reach out!"