State Farm® Insurance Agent David Stroman

"Love State Farm. Not in love with this office. I have a unique situation that requires a knowledgeable person regarding a negligent dog owner. I called this office and explained my situation to the agent that answered. He said he made a call and then told me there was nothing State Farm could do for me. I asked to have my call escalated to someone more experienced in this office and was transferred to Robert, the office manager. I was transferred after the agent “told him” what was going on. Either the agent made errors, or Robert wasn’t listening…or both. During this conversation, Robert said that I can’t file a claim for “injuring myself.” What?! Where did that even come from?! I called this office because I wasn’t sure what my options were regarding the incident. I was counting on this office to care enough to help me dig deep and figure out the next step. He repeatedly told me there was nothing I could do, nor that they would do based on the information I have. Eventually, he said “You could file a claim.” And then immediately alluded to it probably not going anywhere because I didn’t have the names of the party and only their address. That was the first time I had heard about filing a claim. He told me that if I file it and it doesn’t go anywhere, then I would be penalized in the future. I asked him why he would discourage me from filing a claim. He told me he wasn’t. I quoted what he said to me and that by definition, he was discouraging me from filing a claim. He then started to tell me about how he was doing his job by trying to “help me” avoid being penalized for a claim what probably wouldn’t go anywhere. He then started to explain that if in the future, I go to buy a home, etc. then it will count against me. He became very defensive when I called him on his _____. I told him I wanted a call back from the owner of the office and to be transferred to the claims department. I spoke to an agent in the claims department, shared all the details of my conversation with her and she told me the misinformation Robert gave me was basically bogus and that I wouldn’t be penalized if a claim was denied. Robert had also said that with only having the address, no police report, etc. that there isn’t anything renter’s insurance will do. Also, false. The agent in claims stated this agent had no business speaking to the claims process, the likelihood of outcome, etc. I have filed a formal complaint with State Farm. I have already moved my policy to a different office. Update: Received a call back from the owner of this office. to smooth things over. Honestly, seems like a nice guy. But the fact is, the way my initial call was handled was not okay. He told me that if they don’t discourage someone from making a claim when they “should have” …then they get yelled at by clients years later. I was also told that where I moved my policy to, the person only has six years of experience compared to his twenty-six. I don’t care so long as my new office is respectful to me and my time. Additional Update: Received ANOTHER call from Mr. Stroman. He called because of my review, concerned that there was a misunderstanding. He said that aside from calling him a nice guy, that I basically "blew him up". I told him that I didn't "blow him up"...it was his office that I have a problem with. He started to "argue his case"...with a complete disregard for my time. Which...I actually already called out. He told me that whoever told me that I should call my insurance company didn't know what they were talking about. I told him I don't have time for this and hung up. Incredibly unprofessional. Here's the deal...my opinion is that. It's what I think. There are 279 other opinions on here and they average 4.7 stars. This means that in the grand scheme of things...my opinion of this office is very different than that of others. That's the beauty of Google. People can read and make their own decisions. *original review shortened to be able to add updates"

"This office has some wonderful associates here, Freda was professional and took the initiative to offer me assistance with my car insurance (even though I only called to pay my renters insurance), and she emailed over all the details I needed to make a swift change. I greatly enjoyed how friendly and accommodating she was and I'm so pleased to be doing business here. If you need great insurance rates, give these folks a call! 10/10 would recommend 💯"

"Thank you Tyrus Baytop."

"Lola is an outstanding agent. I just called in to make my payment but while talking I made some changes to my policy that save me $672.00 a year. Again thank you Lola."

"I left a bad review because I Didn’t appreciate the way I was treated. David called me personally and acknowledged the situation. I appreciate the coverage his agency provides."

"I recently switched over to State Farm from a different insurance and now have a much better priced premium. Tyrus was amazing! He was super friendly, alleviated the stress of switching policies, and was patient with the questions I brought to the call. Will definitely be asking for him in the future!"

"Tyrus was great and very friendly. He helped me renew my renters insurance very quickly and easily. Great customer service and a very positive attitude. Would definitely recommend him to help in any of your insurance needs."

"Every single time I call I am always greeted so nicely and taken care of. Shoutout to Tyrus for handling my needs so quickly and efficiently. You all are amazing!"

"Gross incompetence all the way around here. Save yourself the pain of listening to ambiguous excuses and unexplainable cost increases. I expect a McDonald's worker to know what's on a big mac much like I expect a State Farm agent to know State Farm policies and billing. I guess those expectations are just too high. If high prices and lowered expectations are your thing, this is the agency for you."

"David is truly the best to work with! I would recommend him for any insurance needs!"

"Mr. Tyrus ofrece servicio muy amable y muy profesional."

"Tyrus was extremely helpful and patient. He was able to help get the appropriate insurance coverage in a matter of minutes while I was at the DMV. I truly cannot thank him enough, and highly recommend to anyone interested in switching to State Farm"

"Saved me more money that always makes me happy she was very swift with everything no time wasted"

"Poor service! Keeps charging me for a policy that should have been cancelled last year. Every time I reach out, no one is helpful. Have not received back pay for the charges as well and just received another notification for another payment coming out. Again, this is a cancelled policy! Do not recommend!"

"State Farm is the best"

"I want to sincerely give the biggest thank you to Marilyn Lauber for being so compassionate and sweet to me on our phone call today as I bought my auto insurance. She was very helpful! And even congratulated me on graduating Nursing school. 🥹 it’s acts of kindness like this that brightens a persons day! Please never get rid of her ! She is such a Doll❤️ thank you so much again. 5stars from me all credit goes to Marilyn for such an outstanding service 👏🏽"

"Tyrus Baytops was truly a professional who went above and beyond to make sure our insurance needs were met! I appreciate his effectiveness, communication, and reliability. Trust David Stroman State Farm for your family’s needs!"

"Very good people to talk with"

"Dear State Farm, I am happy to say that I had a wonderful experience with the young representative named Tyrus. He worked dilligently helping me understand the circumstances regarding my account. I was totally unaware of a lot of things that seem to be happening with my account. He actually educated me. I needed to know moving forward if my account would be the same or would it fluctuate. That is what he was helped me understand. I thank him so very much for doing that. You can't lose with a team player like Tyrus on your side. He has "Skills" for real. Deborah Anne Williams"

"Tyrus is Great people..... he took the time out to assit me and i had a lot of problems, he was super patient. Thanks again"

"Great customer service."

"Tyrus was great helping me set my insurance up! Highly recommend him from David Stroman State Farm. Five Stars!"

"Thoroughly enjoy the efficiency and professionalism whenever I call - special shoutout to Tyrus! I know all matters will be handled in a timely manner which is greatly appreciated. I highly recommend this location to whomever is looking to make insurance as easy and painless as possible."

"I use them for renters and auto insurance in Charlotte NC. Super responsive and easy to get things done!"

"David and his team are excellent. Anything you need - he gets it to you right away. We sincerely appreciate him and his team!"